Job Opportunities

JOBS

The Jacob Burns Film Center is an Equal Opportunity Employer, encouraging people of any race, color, gender identity, sex, national origin, religion, age and ability to apply for positions.

 

MEMBERSHIP ASSISTANT

The Full-Time Membership Assistant is part of our Membership/Marketing team. The position requires a highly computer-literate individual to handle data entry and membership processing for our membership database and coordinate email communication to our customers. This job includes a variety of membership administrative tasks and department projects. This position provides support to our large membership/customer base and involves enthusiastic and professional representation of the institution with the public and all members via written, phone and in-person communication.

 

Principal Duties and Responsibilities:

  • Process memberships from start to finish; process payments, data entry, card/letter mailing.
  • Field customer inquiries and resolve issues, following through on any associated tasks and additional communications with accuracy and courtesy.
  • Complete other database tasks as needed, to create/update records, maintain mailing lists, revise information, run simple queries and reports and resolve issues.
  • Manage various administrative membership department activities and projects.
  • Assist with marketing, scheduling, and tracking of promotions, fulfillment of various benefits programs, including coordination of invitation screenings and mailings.
  • Create promo codes and manage tracking and communication to staff
  • Assist with department coordination of film club packages, adult classes and other packages
  • Manage and track donations to other local nonprofit organizations.
  • Assist with social media and outreach activities and brainstorming/research of new initiatives.
  • Format/publish email communications, including weekly and special ebulletins, membership newsletters, acquisition and retention emails.
  • Track and report email marketing efforts, look for improvements, and research industry best practices.
  • Must be able to prioritize projects according to deadline to get tasks done within appropriate timeline, with flexibility to adjust as deadlines and information changes.
  • Requires occasional evening/weekend hours for customer service, events and outreach activities.
  • Other duties as needed or required.

 

Qualifications:

  • 1-3 years of office experience

Must be highly computer literate, with experience working with a database program, familiarity with Excel, Word and Outlook. Previous Tessitura or Raiser’s Edge experience helpful.

  • Must be extremely detail-oriented with a keen eye for accuracy, proofing, spelling, and errors.
  • Requires excellent grammar and writing ability.
  • Requires strong interpersonal and communication skills with customer service experience and/or the ability to interact with our sophisticated customers in a patient, courteous, and articulate manner.
  • Have the ability to work independently and collaboratively within a team setting.

 

Salary: $32-35K, plus a benefits package including paid health insurance for the employee.

 

Please send resume, cover letter and three references via email only to jobs@burnsfilmcenter.org with “Membership Assistant 18” in the subject line of your email. No phone calls please.

 

 

Website and Digital Services Manager

Part of our Marketing team, the Website and Digital Services Manager is responsible for developing, managing and maintaining the website and ticketing systems for the organization.

Principal Duties and Responsibilities:

  • Interface with Tessitura, JBFC’s CRM for ticketing, fundraising, customer relationship management, and support tickets
  • Manage organizational web structure, both public- and private-facing
  • Manage and adjust the online experience based on analytics data and A/B tests to align with business goals
  • Work with Customer Service to identify areas of improvement for the online user experience
  • Design custom queries and processes based on business goals for non-technical users
  • With direction from designers, produce templates and public-facing web experiences
  • Advise different departments on structuring web experiences/offers/landing pages to achieve specific business goals
  • Work as part of team investigating new technologies and evaluating them for the institution
  • Liaise with and oversee outside vendors as needed

 

Qualifications:

  • Knowledgeable in HTML, CSS, and Javascript, and at least one other programming language
  • Knowledgeable in relational databases (SQL and variants)
  • Basic knowledge of Git and other command line utilities
  • WordPress management and customization (PHP experience a plus)
  • Experience with HTML email and Email Service Providers (Mailchimp, Sendgrid, Postmark, etc)
  • Experience with analytics and optimization tools (Google Analytics, Tag Manager and Optimize)
  • System and cloud administration (Amazon Web Services, Google Cloud, Heroku, etc)
  • Basic Windows troubleshooting
  • Availability to deal with occasional service issues outside of regular office hours.

 

Salary: Commensurate with experience, plus a benefits package including paid health insurance for the employee.

 

Please send resume, cover letter and three references via email only to jobs@burnsfilmcenter.org with “Website and Digital Services Manager 17” in the subject line of your email. No phone calls please.

The Jacob Burns Film Center is an Equal Opportunity Employer, encouraging people of any race, color, gender identity, sex, national origin, religion, age and ability to apply.

 

 

Usher, Theater

The Jacob Burns Film Center seeks part-time, year-round ushers to support the operations of our five -screen, independent, art-house cinema. Ushers are responsible for the seating and safety of all audience members in all theaters.

Ushers are expected to provide the highest level of customer service to all audience members, visiting artists, special guests, and fellow staff members. Ushers are also expected to carry out any job function that theater management deems as appropriate and necessary for the purposes of caring for, maintaining, and improving our facilities, and customer experience.

Responsibilities include:

  • Politely assisting guests to the correct theater for their screening.
  • Quickly and thoroughly cleaning theaters in between screenings. Visually sweep theaters for safety hazards and necessary repairs.
  • Consistently maintain cleanliness of restrooms.
  • High level of communication with managers, co-workers and patrons
  • Provide undivided attention to patrons while assisting them with their needs
  • Properly assisting guests with special needs
  • Maintain the cleanliness of the building; lobby, restrooms and theaters
  • Show up for shifts when scheduled, with flexibility for change in schedules
  • Maintaining knowledge of current and future film programming and education courses.
  • Ability to stand for long periods of time
  • Other duties as assigned.

 

Applicant should demonstrate the following:

  • Outgoing personality with an interest or love of film
  • Experience with customer service including volunteering and interning
  • Leadership capabilities and self motivation to perform tasks and learn new things
  • Ability to think quickly and remain calm in a busy environment
  • Politeness and patience with the desire to work hard and have fun

 

Salaries are hourly and begin at $11.00/hour

Applicants must be available to work primarily evenings and weekends, and at least 3 shifts (20 hours) per week during these hours. The theater is open 365 days a year, and night/weekend/holiday availability and flexibility is a must.

Please click here for an application. Hiring remains open year-round. When positions become available, candidates who are being considered will be contacted to schedule an in-person interview.

Send completed application and references via email only to theaterjobs@burnsfilmcenter.org with “Theater Usher” in the subject line of your email.  No phone calls please.

 

The Jacob Burns Film Center is an Equal Opportunity Employer, encouraging people of any race, color, gender identity, sex, national origin, religion, age and ability to apply.

 

 

INTERNSHIPS

We are not currently accepting interns at this time.

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