CREATIVE CULTURE PROGRAM COORDINATOR
The Jacob Burns Film Center (JBFC) is a nonprofit cultural and educational institution located in Pleasantville, NY, whose mission is dedicated to presenting the best of independent, documentary and world cinema, promoting visual literacy, and making film a vibrant part of the community.
The JBFC developed Creative Culture (CC) to champion diverse voices and foster a thriving collaborative community in the region, across the country, and around the world.
We are seeking an outgoing, highly organized, self-starter who has experience with Project Management/Program Coordination and an interest in Film/Arts/Media. The position will report to the Creative Culture Director and support program participants.
- A minimum of 1-3 years of experience in artist services and/or as a Producer/Project Manager/Program Coordinator
- Interest in Film/Arts/Media
- Knowledge of Film/TV
- Should be entrepreneurial, well-organized, and highly motivated, with strong attention to detail
- Excellent communication, relationship, and networking skills
- Excellent data management and computer skills
- Experience with Tessitura a decided plus
- Industry contacts also a plus
CREATIVE CULTURE FELLOWSHIP
10-month-long fellowship experiences for emerging filmmakers producing or making two shorts
- Collaborate with marketing department to successfully encourage applications to the program
- Serve as the primary point of contact for the CC application process and the CC Selection Committee
- Support weekly meetings for CC fellows, occasionally attending meetings if needed
- Serve as liaison between all JBFC departments and fellows including HR, Equipment, Marketing, Art, etc.
- Event management for all CC Fellowship Events (booking travel services, catering, communication with guests and fellows, etc.)
- Research potential guest filmmakers and artists for weekly sessions
CREATIVE CULTURE ARTIST IN RESIDENCE (AiR)
4-6 week intensive experiences for established filmmakers pursuing a feature film project
- Serve as Point of Contact for AiR alongside Technical Director (Tech Support) and Facilities Director (Facilities Support)
- Manage AiR Welcome & Onboarding
- Maintain/monitor the residency calendar and work/communicate with facilities and operations
- Oversee any purchasing and/or upgrades on the Grant Street Residence
- Maintain list of resources, opportunities, and JBFC/external events for alumni
- Manage list of festival acceptances from fellow alumni and past AiRs
- Coordinate with Art and Marketing Departments for any materials needed for qualifying festivals for fellow alumni
- Survey past fellows and AiRs for bi-yearly review
- Manage and plan for CC Fellows retreats/events
- Maintain all program communication
- Update all program statistics and materials
- Coordinate interdepartmental projects and communications
- Maintain and update CC web pages on the Jacob Burns Film Center website
- Upload and review program content for the CC Fellowship Vimeo Showcase
- Utilize Tessitura to manage CC database
Other duties and responsibilities that may arise in the future as a result of new programs or new departmental priorities. Excellent command of PC-based Microsoft office programs (Word, Excel, PowerPoint) required.
Start date: Immediately
Salary will be commensurate with experience.
Please send a resume and cover letter by email only to: email@example.com. Please put “Creative Culture 19” in the subject line of your email. No phone calls please.
AUDIENCE SERVICES ASSOCIATE
The Jacob Burns Film Center seeks a part-time, year-round Audience Services Associate to support the operations of our five-screen, independent, art-house cinema. Audience Services Associates are responsible for all audience/customer service associated with ticketing for the theater, including sales, orders, printing of tickets, and membership-related questions and concerns.
The Audience Services Associate position is—above all else—rooted in exceptional customer service. We celebrate film as a vehicle for entertainment, education, and inspiration, and we aim for every customer’s visit to be enjoyable and exceptional. Candidates must exhibit and maintain superior customer relations with audience members, visiting artists, special guests, and fellow staff members at all times.
The position requires a working understanding of ticketing services systems, with knowledge of Tessitura a definite plus. The capability to troubleshoot issues thoroughly and efficiently within the Tessitura system will be crucial, as is the readiness to learn and expand one’s knowledge of the platform and customer service in general. Excellent math skills and the ability to reconcile cash drawers are strongly preferred. Audience Services Associates will report not only to Theater Management but also to the Membership Department, ensuring that customers enjoy an overall positive experience when purchasing tickets to screenings and resolving ticketing issues.
Audience Services Associates are also expected to carry out any job function that Theater Management and/or the Membership Department deems appropriate and necessary to ensure an exceptional audience experience.
- Politely and efficiently assist audience members with their needs related to ticketing and their visitor experience
- Quickly and efficiently troubleshoot ticketing issues while maintaining the JBFC’s high standard for customer service
- Maintain open, consistent, and timely communication with theater managers, the Membership Department, co-workers, and audience members
- Accurately reconcile cash drawers
- Be punctual and prepared to begin work on time
- Take initiative to maintain knowledge of current and upcoming film programming and education courses
- Other duties as assigned
- Working knowledge and understanding of ticketing services systems
- Experience with customer/audience service
- Ability to stand for long periods of time
- Ability to multi-task in a fast-paced, customer-facing environment
- Working knowledge of Tessitura (strongly preferred)
- Excellent math skills; ability to reconcile cash drawers
Applicants Should Demonstrate the Following:
- An outgoing personality with an interest and/or love of film
- An eagerness to learn and expand their knowledge of the Tessitura platform as well as general customer service skills
- The ability to think quickly on one’s feet while remaining calm in a busy audience services environment
- Politeness and patience, coupled with the desire to work hard while still having fun
Salaries are hourly and begin at $15.00/hour
Applicants must be available to work 4 shifts (23-28 hours) per week during operating hours. The theater is open 365 days a year, and night/weekend/holiday availability and flexibility is a must.
Please send resume and cover letter to firstname.lastname@example.org with “Audience Services Associate 19” in the subject line of your email. No phone calls please.
PT HOUSE MANAGER
The Jacob Burns Film Center is a nonprofit cultural and educational institution located in Pleasantville, NY whose mission is dedicated to presenting the best of independent, documentary and world cinema, promoting visual literacy, and making film a vibrant part of the community. We seek a part-time House Manager to join the Theater Staff team for our five-screen independent cinema, which is open every day of the year and receives 225,000 patrons annually.
The House Manager is part of a team that reports to the Managers of Theater Operations, and plays a key role in the overall operation of the theater. The House Manager is expected to run the theater with or without the presence of senior staff.
We are seeking an outgoing and highly organized individual who has experience with leadership, the public, and the arts, to handle day-to-day front of house cinema operations for films and special events. Dedication to the goals of excellent customer service and outstanding film presentation is essential.
- A minimum of 1-3 years’ experience supervising staff and dealing directly with the general public in a fast-paced environment is essential. Experience in a movie theater, performing arts center, or other arts nonprofit institution is a decided plus
- Experience with part-time staff management and development
- Excellent communication and interpersonal skills within a team setting
- Ability to communicate effectively with JBFC administrative staff, as well as theater staff
- Computer literate, with excellent quantitative skills and attention to detail
- Experience handling money and reconciling accounts on a regular basis
- Oversight of front of house staff (ushers, concessionaires, Audience Service Associates, A/V staff), and ensuring that operations are running in a friendly, courteous, and efficient manner
- Effective management of front of house operations and film/event presentation. An essential component of this includes the ability to quickly and courteously resolve issues with patrons while dealing with real time situations
- Assist with oversight of concession stand ordering and reporting, with an eye towards maximizing revenue
Other Responsibilities Include:
- Crowd control
- Developing and maintaining a team oriented atmosphere
- Maintaining a clean and safe environment
- Enforcing company policies and procedures
Excellent command of PC-based Microsoft office programs (Word, Excel and Office) required. Experience with box office software and systems (JBFC operates on the Tessitura platform) a decided plus.
This is a flexible part-time position. Shifts include night and weekend hours. Flexibility is a must!
Start date: Immediately
Salary will be commensurate with experience.
Please send resume and cover letter via email only to email@example.com with “PT House Manager 19” in the subject line of your email. No phone calls please.
The Jacob Burns Film Center seeks part-time, year-round ushers to support the operations of our five-screen, independent, art-house cinema. Ushers are responsible for the seating and safety of all audience members in all theaters.
Ushers are expected to provide the highest level of customer service to all audience members, visiting artists, special guests, and fellow staff members. Ushers are also expected to carry out any job function that theater management deems as appropriate and necessary for the purposes of caring for, maintaining, and improving our facilities, and customer experience.
- Politely assisting guests to the correct theater for their screening.
- Quickly and thoroughly cleaning theaters in between screenings. Visually sweep theaters for safety hazards and necessary repairs.
- Consistently maintain cleanliness of restrooms.
- High level of communication with managers, co-workers and patrons
- Provide undivided attention to patrons while assisting them with their needs
- Properly assisting guests with special needs
- Maintain the cleanliness of the building; lobby, restrooms and theaters
- Show up for shifts when scheduled, with flexibility for change in schedules
- Maintaining knowledge of current and future film programming and education courses.
- Ability to stand for long periods of time
- Other duties as assigned.
Applicant Should Demonstrate the Following:
- Outgoing personality with an interest or love of film
- Experience with customer service including volunteering and interning
- Leadership capabilities and self motivation to perform tasks and learn new things
- Ability to think quickly and remain calm in a busy environment
- Politeness and patience with the desire to work hard and have fun
Salaries are hourly and begin at $12.00/hour
Applicants must be available to work primarily evenings and weekends, and at least 3 shifts (20 hours) per week during these hours. The theater is open 365 days a year, and night/weekend/holiday availability and flexibility is a must.
Please click here for an application. Hiring remains open year-round. When positions become available, candidates who are being considered will be contacted to schedule an in-person interview.
Send completed application and references via email only to firstname.lastname@example.org with “Theater Usher” in the subject line of your email. No phone calls please.
We are not currently accepting interns at this time.
Learn more about the organization at www.burnsfilmcenter.org
The Jacob Burns Film Center is an equal opportunity employer, and does not discriminate in hiring and employment on the basis of race, creed, sex, gender, religion, age, color, disability, marital status, national origin or citizenship status, sexual orientation, gender identity, pregnancy, genetic predisposition and/or carrier status, veteran status, or any other classification as protected by law. Please inform the JBFC if you need any assistance with the instructions provided to participate in our application process. Questions and concerns may be directed to email@example.com