Virtual Marquee Help
Watch all of our virtual film offerings using one account login on the JBFC Virtual Marquee. Visit Need Help? (powered by Eventive) for answers to all your streaming and technical questions. Live Chat Support (powered by Eventive) is also available via that link. Find some helpful answers below.
If you are a JBFC Member, we already set up an account for you! Read below for details. If you are a nonmember customer, simply select a film in our Virtual Marquee via our FILM page, and when you click the purchase ticket link, you will be prompted to set up a virtual marquee account (if you already have an account with Eventive, simply log in with your email and password).
If you are an active JBFC Member, your JBFC membership has been added to your JBFC Virtual Marquee account (powered by Eventive) so you are eligible for member ticket discounts and members-only offers when streaming our virtual curated films and events. We set up the account with the primary email and name on your JBFC membership. When you receive the activation email confirming your JBFC Virtual Marquee account, simply click the Activation Link to set a password and activate your account. If you missed the email, check your spam or simply follow a film purchase ticket link to go to our marquee and when logging in, select Forgot my Password. If you are a new member, and would like to stream, please contact us so we can create your virtual marquee account, or add a membership pass to your Eventive existing account. We update new member accounts weekly.
Please note: your Virtual Marquee account is completely separate from your JBFC Account for online in-theater ticketing; each customer must activate a virtual account for streaming on our platform. Contact JBFC customer support at firstname.lastname@example.org for further assistance.
Yes, they are two separate accounts. As a JBFC patron, you will have two passwords and two accounts: your JBFC website login account will be used when buying tickets for in-theater screenings and your JBFC Virtual Marquee account will be used to access virtual tickets on the Virtual Marquee (powered by Eventive). Your JBFC website login password will not automatically work in the Virtual Marquee - you must create a separate password for your virtual account. If you already had an Eventive account, your password will stay the same. If you are a JBFC member, your membership pass will be added to any existing Eventive account you have, or if you are new to Eventive, we will set up a JBFC Virtual Marquee account for you, adding your JBFC membership to that account. Always note whether you are purchasing tickets for in-theater screenings or virtual screenings to be sure to use the correct password, or when logging in or re-setting your password.
If you already have an Eventive account as a member or nonmember, you can use that in our JBFC Virtual Marquee. If you are a JBFC Member with an Eventive account already associated with the email address on record with your membership, then a JBFC membership pass will be added to the existing account. Your existing password will stay the same.
We created the membership virtual marquee account and pass based on your current JBFC member info using the primary email and first name on your JBFC membership account. Keep in mind that you can purchase one ticket for your household and watch it as many times as you’d like on various devices during the viewing time period. If you need any changes on your virtual marquee member account - a change of email or change of name on this account, or if you need an additional member account for streaming, please contact us at email@example.com or 914.773.7663, ext. 6. If you need changes on your Eventive nonmember account, please reach out directly to Eventive Need Help? Need Help? .
To purchase your ticket, click the film title link to see more film details on our website, or click the Unlock Now button to buy your ticket. When you click the link to purchase a ticket/unlock film - you will be taken to our JBFC Virtual Marquee, where you must log in to your JBFC virtual account, or set up an account, to purchase your virtual ticket or unlock, and watch. Keep in mind that your virtual account is separate from your JBFC website account for purchasing in-theater screenings. Once your purchase your ticket/unlock your film, it will be in your content library in the Virtual Marquee and you can access it to begin watching within 72 hours.
How do I watch on my Smart TV? It depends on the Smart TV you have, there are several options: Chromecast, Roku, Apple TV, or with an HDMI cable connected to your laptop.
Via Chromecast: You can cast a video from your computer or smart device (phone, iPad) using the following steps: Open the movie on your device (computer or phone). At the bottom right of the screen you should see the casting icon. If you don’t see that icon and you’re casting from a computer in the Chrome browser, you can open the menu in the upper right corner of the window (or the View menu) and select “Cast.” Once you select that button, it should give you the option to select a nearby device. Select your Chromecast. If you don’t see your Chromecast, make sure both devices are on the same wireless network. You can find more details on the Chromecast website.
Via Apple TV - Set up your virtual account on your phone or computer first, then download the Jacob Burns Film Center Apple TV app on your Apple TV. After downloading on your TV, to link the TV app to your virtual account, you will enter the code you see on your TV in your virtual account on your phone or computer. To enter the code, log in to your virtual account, click on the icon upper right with your initials and select TV app. A screen with box will open and you can enter your code there.
You can watch by using Apple AirPlay. Open the movie on your iPhone or iPad. At the bottom right of the video window you should see the AirPlay icon. Once you tap the icon, select “Apple TV” from the list of devices. And that should be it! You can also find these instructions and more information on the Apple website. You can watch by using Apple AirPlay. You can cast a video from your computer or device (phone, tablet, etc) using the following steps: Open the movie on your device. At the bottom right of the screen you should see the casting icon. Once you select that button, it should give you the option to select a nearby device, you can then select your Roku/Chromecast. If you don’t see your Roku/Chromecast, make sure both devices are on the same wireless network. The channel should launch automatically and playback will begin!
Via Roku - Set up your virtual account on your phone or computer first, then download the Jacob Burns Film Center Apple TV app on your Apple TV. After downloading on your TV, to link the TV app to your virtual account, you will enter the code you see on your TV in your virtual account on your phone or computer. To enter the code, log in to your virtual account, click on the icon upper right with your initials and select TV app. A screen with box will open and you can enter your code there.
Note that Chromecast will work on select Android devices. Chromecast on iOS devices are not compatible with the Eventive platform. See answer above for other details.
You will be given a code on your TV screen to link the TV app to your virtual account. Log in to your virtual account on your phone or computer and under the upper far right icon with your initials, select 'TV app' to open the screen where you will enter your code. Enter the code. You account is now linked to your TV app.
You will first activate your JBFC Virtual Marquee account on your device or computer, and then download the Jacob Burns Film Center app on your TV. You will buy your tickets through the Virtual Marquee on our website using your phone, tablet or computer. Once you've set up your TV app and linked it to your virtual marquee account using the code on your app's TV screen, any tickets you purchase on the Virtual Marquee will show up in your Content Library on your TV app. You must always buy the tickets on your device or computer.