Virtual Screening Room FAQ

The JBFC is thrilled to work with film distributors to continue offering a robust, curated selection of exciting new and repertory films to our community. While each film in our Virtual Screening Room can be watched safely from home, the process to watch them may vary, as the streaming options for each film are determined by the films’ respective distribution companies. All films available to rent can be screened online using a laptop or mobile device, but other options such as Roku, ChromeCast or Apple TV may be available. While some distribution companies like Kino Lorber may have their own Smart TV app, others like Music Box Films may use an existing app such as Vimeo; from time to time, certain distribution companies may only support streaming through a browser window (Chrome, Firefox, Safari, etc.) on a computer, tablet, mobile phone, or other connected device. Details on a few options for how to stream films from our Virtual Screening Room on your TV—whether a Smart TV app is available or not—are below.

Once your Virtual Screening Room purchase is complete, you’ll be able to begin streaming the film immediately; if you’d prefer to watch it later, simply log back into the film distributor’s website with the email and password you used to purchase the film on their site.

Helpful Links:
JBFC’s Virtual Screening Room
JBFC at Home: Streaming Suggestions, Resources & More
JBFC Members Connection

Streaming & Tech Support Links:
Criterion Channel FAQ
Distrib Films FAQ

Eventive FAQ
Film Movement FAQ

First Run Features FAQ
Greenwich Entertainment FAQ

Kino Now FAQ
Magnolia Pictures FAQ
Music Box Films FAQ 
NEON FAQ
Oscilloscope FAQ
Vimeo FAQ

Here are some helpful tips for your streaming from home:

  • JBFC members were offered a FREE 3-month TRIAL membership to MUBI, the film streaming service. For support, please go to MUBI’s website.
  • We will offer periodic Q&As and webinars through the Zoom video web conferencing website/app as we add programming. We’ll announce these events in our bulletins with a link to register each time. Learn more about joining a webinar on Zoom and more about Zoom.
  • You can stream from a variety of devices—smartphone, iPad/tablet, desktop computer, laptop, smart TV, Roku or other stream cast device.
  • If you are having problems, restart your device and internet modem and/or router.
  • If you encounter difficulties with your WiFi or screen mirroring, use a wired connection if possible to increase internet speed.
  • If using WiFi, try to move your device closer to the router.
  • If playback is delayed or slow, try pausing the content to allow the buffering to make some progress before clicking play again.
  • Make sure you are using the correct username/password to log in on your streaming device (browser or Roku/Apple TV app) (password IS case sensitive) Check whether caps lock is on/off.
  • Make sure you’re not in airplane mode on your computer/mobile device.
  • If streaming does not work, try another browser (Safari, Chrome, Firefox, etc.)
  • Make sure the duration of your rental has not expired (e.g. 2 day rental according to our site, 5 day rental according to Kino site, etc.). An extension of the rental time period may be possible; if needed, reach out to the film distributor’s site or find more details through their FAQ.


IMPORTANT NOTE FOR STREAMING ON A TV:

  • If the film was purchased from a site film distribution company that has an app for Roku or Apple TV, you can download the app and stream it through your television using the login information established to purchase the film.
  • For films purchased from distribution companies that do not have an app available, the only way to watch these films on a television is to “mirror” or “cast” the browser window to your television using a Google Chromecast, Amazon Fire Stick, or mirroring between two Apple devices. Alternatively, you can connect your laptop/device directly to an input on your television using HDMI or VGA cables. More details on these streaming methods can be found below.

 

Questions? For streaming or payment issues related to a specific film or distributor’s website, please reach out directly to that site’s FAQ/support contact. For non-technical and other questions, please email the JBFC at support@burnsfilmcenter.org.

 

DETAILED INSTRUCTIONS FOR VARIOUS STREAMING METHODS

How to Stream on your TV through an App:

  • Once you’re purchased a film from the JBFC’s Virtual Screening Room, download the app that corresponds to the film’s distribution company on your Smart TV, e.g. Vimeo for Music Box Films, Kino Lorber’s eponymous app, etc.; your film purchase confirmation will usually let you know if an app is available.
  • Log in to the app on your Smart TV using the login information entered to purchase the film. Your purchased content should display once these login credentials have been entered.
  • Press play, sit back, and enjoy the film!

 

How to Stream on your TV without an App:

Once you’ve opened the link to the film in your browser (e.g. Chrome, Firefox, Safari, etc.) and the film has begun, there are a few ways to connect your computer or device to your Smart TV and watch the film there instead; each household setup is different, but here are a few options:

Connect your laptop/device directly to your TV using HDMI cables (requires an HDMI cable)

  • Connect one end of an HDMI cable to the usb port on your streaming device or computer, then connect the other end to the HDMI port on your TV.
  • Switch your TV to the “HDMI” mode by toggling through the “Input” or “Source” options on your remote until you see your computer/device’s display on your TV screen.
  • Click play on your computer/device, sit back, and enjoy!

 

Connect your laptop/device directly to your TV using VGA cables (requires a VGA canble and 3.5mm audio cable)

  • Connect one end of a VGA cable into a compatible port on the TV, and the other end into a compatible port on your computer/device
  • Connect the 3.5mm audio cable to the headphone jack of the PC. Connect the other end of the cable to the audio in your TV or speakers.
  • Toggle through the “Input” or “Source” options on your remote until you see your computer/device’s display on your TV screen
  • Click play on your computer/device, sit back, and enjoy!

 

Connect your iPhone, iPad, or Apple computer to your Apple TV through screen mirroring (requires an Apple device and Apple TV):

  • From an iPhone or iPad:
    • Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible Smart TV
    • Open your device’s control center, and tap “Screen Mirroring,” then select your Apple TV or AirPlay 2-comptaible Smart TV from the list.
    • The image on your device’s screen should immediately appear on your TV’s screen; press play on your device to begin then sit back and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself.
  • From an Apple computer:
    • On the Apple computer of your choosing, open System Preferences, and click on “Displays”
    • At the bottom of the window, check the box next to “Show mirroring options in the menu bar when available;” once you check the box and save changes, the AirPlay icon should now appear in your computer’s menu bar at the top of your screen.
    • Click on the AirPlay icon, select the Apple TV you want to mirror your Mac’s screen to. The image on your device’s screen should immediately appear on your Apple TV’s screen; press play on your device to begin then sit back and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself.

 

Using Google Chromecast (Requires an installed Google Chromecast device):

  • Make sure you’ve started the film in a Google Chromecast browser (on your phone, tablet, or computer), and that your device is connected to the same Wi-Fi network as your TV’s Google Chromecast. Make sure the device is connected to the 2.4GHz WiFi network as Chromecast does not work on 5GHz networks.
  • Click on the three dots at the top right of the Chrome window where the film is playing, then click “Cast,” and select the Chromecast device where you want to watch the content.
  • If the browser window doesn’t show up on your TV screen automatically, toggle through your TV’s source/input options until you select the input option that corresponds to your plugged-in Chromecast device.
  • Press play in the browser of the device that is casting, sit back, and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself. When you’ve finished the film, click “Cast,” then “Stop Casting.”

 

Using Amazon Fire Stick (Requires an installed Amazon Fire Stick):

Your Amazon Fire Stick can be used two different ways to stream a film from your device to your connected TV:

  • Using AllCast: Download the AllCast app on both your Fire TV and connected android device to seamlessly stream between the two
  • Using Silk Browser:
    • From the Fire TV main menu, scroll to the left to hover over the search icon, and type “Silk.” Click “Silk” when it appears.
    • Scroll down to select the Silk Browser icon, click “Download,” and then “Open”
    • You will now have access to the Silk interface; use the pre-installed mouse toggle to navigate web pages, and enter the url of the webpage where the film is currently playing on your computer or device.
    • You may be required to log in to the distributor’s website again in the Silk browser; once you’ve finished, press play, sit back, and enjoy!

 

If you have any JBFC related questions, please email us at support@burnsfilmcenter.org.

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